ITIL® 4 Specialist: High-Velocity IT

This certification course equips participants to operate successfully in high-velocity environments by applying Agile, Lean, and DevOps practices within the ITIL® 4 framework. Learn to drive digital transformation, support fast-paced development, and contribute to resilient operations with tools and techniques modeled after digitally-native organizations.

Course Information:

• Certification: ITIL® 4 Specialist: High-Velocity IT
• Duration: 4 Days
• Delivery Method: Classroom / Virtual
• Accreditor: PeopleCert on behalf of AXELOS
• Language: English
• Prerequisite: ITIL® 4 Foundation Certificate

Target Audience:

This course is ideal for IT and service management practitioners working in or preparing for digital environments. It bridges traditional service management with high-velocity demands and provides hands-on techniques for modern operations.

Learning Objectives:

• Understand the demands and characteristics of high-velocity digital enterprises.
• Explore the digital product lifecycle using the ITIL® operating model.
• Apply ITIL® guiding principles to high-velocity IT delivery.
• Leverage digital products to deliver business value rapidly and reliably.

Included Materials:

• Course Book (Digital or Print)
• ITIL Practices for High-Velocity IT
• Practice Questions
• Exam Voucher with Online Proctoring

Course Agenda Highlights:

• Digital Transformation & High-Velocity IT Fundamentals
• ITIL® Operating Models & Service Value Streams
• Agile, Lean, DevOps, CI/CD, Cloud & Automation Techniques
• Resilient Operations: Chaos Engineering, SRE, ChatOps
• Assured Conformance: DevSecOps, Peer Review

Exam Format:

• Delivery: Web-based, online proctored
• Format: Closed book
• Duration: 90 minutes (113 minutes for non-native speakers)
• Questions: 40 multiple choice
• Passing Score: 70% (28 out of 40)