ITIL® 4 Specialist: Create, Deliver & Support

This course is part of the ITIL® 4 Managing Professional stream and equips participants to design, deliver, and support value-driven IT-enabled services. Attendees will explore how to integrate practices, methods, and tools across the service value system (SVS) and pass the associated certification exam.

Course Information:

• Certification: ITIL® 4 Specialist: Create, Deliver and Support
• Duration: 4 Days
• Delivery Method: Classroom / Virtual
• Accreditor: PeopleCert on behalf of AXELOS
• Language: English
• Prerequisite: ITIL® 4 Foundation Certificate

Target Audience:

This course is ideal for ITSM practitioners managing digital operations and end-to-end service delivery. It is especially beneficial for roles such as Service Managers, Developers, Project Managers, Architects, and IT Operations teams.

Learning Objectives:

• Understand how to build and optimize a service value stream to create, deliver, and support services.
• Learn how ITIL practices support service value chains and digital operations.
• Apply best practices for creating resilient and efficient services.

Included Materials:

• Course Book (Digital or Print)
• Pre-course and Post-course Reading
• Practice Questions
• Exam Voucher with Online Proctoring

Course Modules:

• Module 1: Organization and Culture
• Module 2: Effective Teams
• Module 3: Technology to Support Services (AI, ML, CI/CD, RPA)
• Module 4: Value Stream Design
• Module 5: Creating, Delivering, and Supporting Services
• Module 6: Supporting Live Services and User Support
• Module 7: Work Prioritization and Backlog Management
• Module 8: Commercial and Sourcing Considerations

Exam Format:

• Delivery: Web-based, online proctored
• Format: Closed book
• Duration: 90 minutes (113 minutes for non-native speakers)
• Questions: 40 multiple choice (Bloom’s Level 2 & 3)
• Passing Score: 70% (28 out of 40)

Note: Exam is administered online using a virtual proctor and is included with the course via voucher.