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ITIL® 4 Leader: Digital and IT Strategy

ITIL® 4 Digital and IT Strategy

(4 Day Course)

This advanced-level course empowers senior leaders to build strategic responses to digital disruption and guide sustainable success. It focuses on creating integrated digital and IT strategies through real-world case study assignments and practical frameworks.

Course Information:

  • Certification: ITIL® 4 Digital and IT Strategy
  • Duration: 4 Days
  • Domain: IT Service Management
  • Delivery Method: Classroom / Virtual
  • Accreditor: PeopleCert
  • Language: English

Target Audience:

Ideal for IT and business leaders involved in digital transformation. Relevant roles include department heads, C-level aspirants, architects, strategists, consultants, and digital transformation leaders across the enterprise.

Learning Objectives:

  • Apply ITIL guiding principles in strategic decisions
  • Leverage digital strategy to adapt to disruption
  • Align Digital/IT Strategy with the service value system
  • Implement and advocate for strategic change
  • Manage innovation, risk, and emerging technologies

Included Materials:

  • Course Book (eBook or Print)
  • Assignment Templates & Case Studies
  • Pre-course and Post-course Reading
  • Quick Reference Cards & Course Synopsis
  • Exam Voucher with Online Proctoring

Course Modules:

  • Key Concepts of Digital & IT Strategy
  • Vision, Readiness Assessment, and Strategic Planning
  • Strategic Approaches & Managing Transformation
  • Measuring Strategy, Maintaining Momentum
  • Innovation, Emerging Tech, Strategic Risk

Assessment:

This course includes four graded case study assignments completed during training, and a multiple-choice exam taken afterward.

MCQ Exam Format:

  • Delivery: Web-based, online proctored
  • Format: Closed book
  • Duration: 60 minutes (75 minutes for non-native speakers)
  • Questions: 30 multiple choice (Bloom’s Level 2–3)
  • Passing Score: 70% (21 out of 30)

Prerequisites:

  • Minimum 3 years of IT managerial experience
  • ITIL 4 Foundation or Managing Professional certification
  • Accredited course attendance is mandatory

Note: The exam is conducted online with a virtual proctor and is included with course registration.