ITIL® 4 Strategist: Direct, Plan & Improve

This course equips participants with strategic tools and practical techniques to establish a learning and improving IT organization. It covers planning, governance, continual improvement, and communication strategies to enable agile, sustainable progress aligned with business value.

Course Information:

• Certification: ITIL® 4 Strategist: Direct, Plan and Improve
• Duration: 4 Days
• Delivery Method: Classroom / Virtual
• Accreditor: PeopleCert on behalf of AXELOS
• Language: English
• Prerequisite: ITIL® 4 Foundation Certificate

Target Audience:

This course is designed for managers and practitioners involved in shaping IT direction and strategy, or leading continual improvement efforts. Ideal for IT Support Staff, Consultants, Process Owners, Developers, DevOps teams, and Service Providers.

Learning Objectives:

• Understand direction, planning, and improvement concepts.
• Apply governance, risk, compliance, and continual improvement practices.
• Leverage communication, change management, measurement, and reporting methods.
• Develop and optimize value streams and practices strategically.

Included Materials:

• Course Book (eBook or Print)
• Pre-course and Post-course Reading
• Sample Questions
• Templates for Exercises
• Exam Voucher with Online Proctoring

Course Modules:

• Introduction to DPI and Recap of Core Concepts
• Strategy Management and Role of Direction
• Assessment, Planning, and Value Stream Mapping (VSM)
• GRC, Measurement, Reporting & Continual Improvement
• Organizational Change and Stakeholder Communication
• Service Value System (SVS) Development via Four Dimensions

Exam Format:

• Delivery: Web-based, online proctored
• Format: Closed book
• Duration: 90 minutes (113 minutes for non-native speakers)
• Questions: 40 multiple choice
• Passing Score: 70% (28 out of 40)

Note: The exam is delivered online with a virtual proctor. A voucher is included with course purchase.