Service Management & Capability
Service Management Training for IT Teams
Accredited ITIL® 4, PRINCE2®, and DevOps training for IT teams of every size, built around the problems your team is actually facing.
Certification is often where it starts: a new service desk, a tool rollout, or leadership asking the team to work from a common framework. But the reason behind the request matters more than the course title. A team that keeps fighting the same incidents needs something different from a team preparing for a ServiceNow go-live.
That's why every engagement begins with a conversation with Leslie Landry, an ITIL 5 Master, ITIL Expert, and ITIL 4 Managing Professional with 16+ years in IT service management. She has trained IT teams at organizations including Microsoft, Boeing, and Oklahoma State University, and adapts each course to the client's environment and goals. All certification courses are accredited through PeopleCert.
Problems We Help Solve
"Our team needs a common framework"
Private ITIL® 4 Foundation cohorts that give your whole team a shared language for incidents, changes, and service levels, with the PeopleCert exam included.
ITIL 4 Foundation →"Delivery and support keep breaking down"
ITIL® 4 Create, Deliver & Support helps practitioners fix the handoffs between building, running, and supporting services.
Create, Deliver & Support →"IT leadership needs to show its value"
ITIL® 4 Direct, Plan & Improve for managers who own governance, measurement, and continual improvement.
Direct, Plan & Improve →"Development and operations don't connect"
DevOps Foundation and ITIL® 4 High-velocity IT for teams that need to move faster without losing stability.
DevOps Foundation →Training That Sticks
Frameworks only pay off when people use them. Leslie pairs the technical training with the people side of change, so your team adopts the new practices instead of returning to old habits after the exam. Follow-up check-ins and leadership workshops are available when you need them.
- ✓ Private cohorts sized to your team
- ✓ Live virtual, on-site, or hybrid delivery
- ✓ Examples drawn from your own environment
- ✓ PeopleCert-accredited certification courses
What Is Your Team Trying to Fix?
Start with a 30-minute discovery call. Tell Leslie what's going on and how big the team is, and she'll recommend where to start, whether that's one course, a broader plan, or something other than training.