Improving Government Service Delivery with ITIL Training
Client: Regional Transit Authority
// The Challenge
The regional government transit department struggled to deliver tech projects (e.g. mobile ticketing upgrades) on schedule. Projects were plagued by scope creep, lack of formal change governance, and frequent post-release system outages that disrupted transit schedules.
// Our Solution
Leslie delivered a blended training program of ITIL 4 Foundation and PRINCE2 Project Management. The training focused on setting up a clear Change Enablement practice, mapping project value streams, and establishing formal phase-gate project governance tailored to public sector compliance requirements.
// Key Project Metric
// Project Scope:
- ▪ Executive alignment
- ▪ Custom classroom training
- ▪ Practical simulations
- ▪ Post-training support
// Measurable Results
Project delivery timeframes accelerated by 60% with zero major budget overruns.
Post-deployment technology outages and incidents reduced by 80%.
Standardized Change Advisory Board (CAB) workflows, reducing change review cycles from 2 weeks to 3 days.
Successful, on-time launch of the regional mobile ticketing application upgrade.
By combining ITIL practices with PRINCE2 project structures, Leslie helped our public sector IT team deliver complex upgrades with unprecedented speed and stability.
— Chief Technology Officer, Regional Transit AuthorityAchieve Similar Performance Outcomes
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